We have made it easy for you to access important information about the products and services provided on AVIAGRAf.com. A convenient list of the most popular questions asked by AVIAGRAf.com customers appears below. If your questions are not answered by the FAQ, please call one of our friendly customer-service representatives at 1-800-662-7881.

Our few Frequently Asked Questions:

Should I be concerned about buying prescription medications online?
Will my personal information, including medical history, be kept private?
How does an online consultation work?
Difference between a Generic and Name-Brand Drug ?
Are generic drugs as strong as brandname drugs?
How can I verify that the medication is authentic/brand-name?
What prescription medications do you dispense?
How do I place an order?
Do you require a prescription to order?
What happens once I place my order?
I have not received my confirmation email or reply. What should I do?
Can I ship to a PO Box or military (APO/FPO) address?
Do you ship internationally?
Is a signature required for delivery of my package?
Is the packaging for my shipment discreet?
What is your cancellation policy?
I only received part of my order?
How do I track order shipments?
Is there a fee for a change of address after an order has shipped?
What are my payment options?

Should I be concerned about buying prescription medications online?

Rest assured that when you purchase from aVIAGRAf.com you are dealing with a EU based online facilitator that contracts with state-licensed physicians and pharmacists in the EU. We provide only FDA-approved, brand-name medications, and our website is fully secure.

Will my personal information, including medical history, be kept private?

Absolutely. Your personal information is protected by an SSL (Secure Socket Layer) and the highest level of encryption available to us. The information is then entered into a database that only the physician reviewing your case can access. Basic customer service information such as your name, address and phone number will be viewable by our customer service representatives if it become necessary to answer your questions. We do not sell, or share, your personal information with third parties for any reason, unless required to do so by law.

How does an online consultation work?

As a part of the growing trend of telemedicine, online consultations utilize the Internet to improve patient access to physician care. The patient does not receive a traditional physical exam by the physician, but rather completes our secure online questionnaire to communicate with the physician. For your safety, however, we do require that you have received a physical exam in the recent past, in order to consider your request for medication. Although online consultations will never take the place of traditional medicine, they do provide a means for patients to receive treatment for a limited number of conditions that, in certain circumstances, may not require an immediate physical exam.

In developing this new Internet medium for the delivery of healthcare services, our organization is committed to meeting and exceeding current regulations. aVIAGRAf.com fills prescriptions from only credentialed, certified physicians that are licensed in the EU. Also, we contract with only highly qualified, licensed pharmacists to provide you with the highest standards of pharmaceutical care.

All medication is obtained from a legitimate pharmaceutical wholesaler, or directly from the manufacturer, so you can be sure you are receiving the same quality medication you would receive at your neighborhood drug store. We dispense only brand-name medications.

Difference between a Generic and Name-Brand Drug ?

A Name-Brand drug is marketed under a specific trade name by a pharmaceutical manufacturer. In most cases, Name-Brand drugs are still under patent protection, meaning the manufacturer is the sole source for the product but in many Countries around the world this is not the case and a generic alternative is readily available. A generic drug is made with the same active ingredients and in the same dosage form as a brand name drug. The generic drug is therapeutically equivalent to the brand name drug but is sold under its chemical or "generic" name.

Are generic drugs as strong as brandname drugs?

A generic drug contains the same active ingredients in the same dosage form as a brand name drug. The strength and purity of generic medications are strictly regulated by the local FDA were the drugs are manufactured.

How can I verify that the medication is authentic/brand-name?

You will find a lot number on the pill bottle or pill card (packaging). You may contact the manufacturer with this number to verify when and where the product was manufactured, and also to verify the expiration date, which is listed on all medication you receive. Customers may also contact us at 1-800-662-7881, if they have questions for our contracted physicians or pharmacists.

What prescription medications do you dispense?

Our main source of prescription items is for Men’s Health. Our team of contracted physicians and pharmacists focus their expertise in the areas of Men’s Health.

How do I place an order?

1. Find the Medication which are listed on the home page and click on "Buy Now"  button to Add in the your shopping cart. You may order more than one medication per transaction
2. Create a Member Account, if you do not already have an account, enter all required information, including a functional e-mail address, and your password. It is beneficial to you to enter your functional email address as your order confirmation and important discount offers will be emailed to you.
3.  Fill out the Medical Questionnaire, Answer all Medical Questions – the physician needs this information to determine whether or not to issue a prescription
4. Enter your payment detail, Pay by Credit Card or debit card using Visa.

* We are PCI-compliant and use the latest encryption software to keep your information secure

Do you require a prescription to order?

Yes, we do require a prescription to order our medications. We offer two options for our valued customers:

1. If you do not have a prescription, we would be pleased to refer you to physicians that are capable of reviewing your medical questions and history and determining if you qualify for a prescription based on your health profile. There is no extra charge for this service.

2. If you already have a valid prescription for this product, complete the online medical questions, then please fax 1-800-662-7881 or scan and e-mail your prescription to us support@aviagraf.com.

What happens once I place my order?

Our licensed physician  will review the information you have submitted and either approve or decline your request. If the physician requires additional information, we will be in touch with you. If the prescription is approved, the physician will write it and send it to the pharmacy, where it will be filled by a licensed pharmacist and shipped to you via Airmail or in the U.S. Postal Service. Your package will include a copy of your prescription, a receipt, as well as documentation with the usage, dose and precautionary information for your medication. You will also receive contact information for the pharmacy in the case you have any questions after you receive your medication.

I have not received my confirmation email or reply. What should I do?

Please check your 'spam' or 'junk' folder in whatever email system you are using. Many Internet providers automatically filter emails and our reply may end up in your SPAM folder or may get deleted. If you do not receive a confirmation or a reply to a query, first check your spam/junk folder and if you still don't receive it contact our support to rectify it.

Can I ship to a PO Box or military (APO/FPO) address?

Yes. Your order can be sent to a Post Office Box or military (APO/FPO) address. All orders shipped to a PO Box will be shipped through U.S. Postal Service Priority Mail.

Signatures for these shipping methods are obtained using a postal service domestic return receipt. Please remember that, due to the contents of the package, we require an adult signature at the time all shipments arrive.

For shipments to military addresses, domestic packages typically arrive in 10 to 14 days, but please allow up to at least two weeks depending upon your location, especially for overseas shipments.

Do you ship internationally?

Yes, we are Europe based pharmacy, and we do ship internationally. We do not ship to Canada, Mexico or some 3rd world countries. Please make sure to click the correct country when placing an order as the pricing and shipping details may vary for each location. View the list of Countries aVIAGRAf.com ships to.

Is a signature required for delivery of my package?

Yes. All packaged medication requires an signature, so someone must be available to sign at the time of delivery.

Is the packaging for my shipment discreet?

Yes, your privacy is important to us. Our packaging does not refer to the contents of the shipment, and you will not find an invoice or packing slip on the outside of the package.

I only received part of my order?

If your order is a large order, then it may be shipped in multiple packages and they may not arrive on the same day. If you have not received both packages within the estimated shipping time please contact our Support Department. You can find out if your order was shipped in multiple packages by checking your order history in your account.

What is your cancellation policy?

You may cancel your order before it is shipped by calling 1-800-662-7881. If it has not yet shipped, we will cancel your order. You cannot cancel an order once it has shipped.

How do I track order shipments?

Order tracking numbers will be provided for EMS shipments. To track a shipped order, please go to EMS or USPS (USA) and enter your tracking number for detailed report. EMS USPS tracking becomes available when parcel leaves shipping country (2-3 days usually). Since that moment you can get a full information about your order.

For Airmail shipment you will only receive AWB (airway bill) which will have the receipt number for the shipment shipped out and it cannot be traced with tracking websites. Air Mail provides delivery report only and becomes available when parcel is delivered to postal/unit.

For more specific information, call our customer service department at 1-800-662-7881.

Is there a fee for a change of address after an order has shipped?

Yes. There is a $15 re-route fee for all changes of address once an order has shipped. Please note that only FedEx packages can be re-routed. U.S. Postal Service packages cannot be re-routed and we must wait until they are returned to us before we can reship to the correct address.

What are my payment options?

We accept Visa credit cards. Ordering is completely secure. See our Privacy and Security Policy for more details.