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FAQ
What kind of graphic design services do you provide?
Our graphic design services are varied and comprehensive.  We provide logo design, brochure design, illustrations, graphics for web sites, safety cards, aircraft paint schemes, luggage tags, direct mail design, marketing, stationery – including business card, letterhead, envelope, mailing label, and presentation folder design, and any other printing your business may require.  Give us a call to see what we can do for you.

What do you charge for your graphic design services?
Depending on the project requirements, prices can vary from the amounts indicated on our website, but you can be sure that the money you're paying is for high-quality, uncompromised work.  You won't find that with some of our competitors.  We encourage prospective clients to compare Avigraf with agencies producing the same level of work.  If you would like us to price out a job for you, give us a call at 1+(403) 995 9440

What types of payment do you accept?
We accept business cheques, money orders, wire transfer, visa/mastercard.

What is the client's involvement in the design process?
We thoroughly discuss the project at hand with our client from the beginning.  We encourage the client to bring in any samples, color combinations/swatches, and ideas they may have.  During the design process, the client is asked to approve certain milestones before work continues.  At the conclusion of a project, the client may request the artwork in various formats.

How do I check on the progress of my job during the design process?
The client is kept abreast of the progress of their job through our approval process.  We present the project to the client at certain stages, or milestones, and wait for approval before we continue work.  We find that this process keeps the client involved and prevents any breakdowns in communication.  In between these milestones, the client is free to call or email us to get an update.

How will I receive my design project once it is finished?
A finished project is yours upon receipt of final payment.  At your request, we will supply the electronic files to you on CD, floppy, or through e-mail.  We also keep a copy of your project on file for later updates or should you lose your copy.

Who owns the copyright?
Other than safety briefing cards, copyright is yours upon receipt of final payment.  We do, however, reserve the right to use any work for promotional purposes. Safety cards remain the sole property of Avigraf to ensure the regulator approved design is not compromised and quality remains intact.

How does your logo design process work?
We first discuss the client's needs, target market, and uses for this logo. This is done by filling out our comprehensive logo Design Questionaire. Also, we ask for samples of existing logos that the client likes or dislikes to get an idea of their taste.  Sometimes the client already has a design concept in mind.  Other times, they have no idea what they want.  Either way, our designers make sure they've collected enough information before they begin work.  Our logo design service is very flexible.  If you'd like to see only a few concepts or if you need many, our service can be priced according to your needs. 

I need something designed yesterday.  Can you help me?
We can usually accommodate your rush job depending on how full our production schedule is.  To be fair to other clients, if a job already in production is interrupted by a rush job, we reserve the right to add an additional 50% – 100% on top of the normal price.  

I don't know where to start.  Can you help me?
Call us at 1+(403) 995 9440.   We'll listen to your needs and tell you what your options are.  A job may seem overwhelming until you have the right experts helping you out.   We can put things in perspective and offer solutions that you may not have even considered.
 
 

 Need More Info? Call us at 1-403-995-9440 to speak with one of our design professionals
 OR you can contact us using our Contact Form for further enquiries.
 Ready to start working on your project? Download the forms here